Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Travel SIM Limited ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Travel SIM Limited provides global connectivity solutions including but not limited to:

• eSIM and physical SIM card products
• Data, voice, and SMS services
• Mobile applications and web platforms
• API services for business integration
• Customer support and account management

3. Account Registration

3.1 Account Creation

To use certain features of our services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

3.2 Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Use of Services

4.1 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Engage in fraudulent or deceptive practices
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to any systems
• Use our services for spam or unsolicited communications
• Resell our services without authorization
• Use excessive bandwidth or resources that impact other users

4.2 Fair Usage Policy

Our services are subject to fair usage policies. Excessive or abnormal usage patterns may result in service throttling, suspension, or termination at our discretion.

5. Payment Terms

5.1 Pricing and Fees

You agree to pay all fees associated with your use of our services according to the pricing plans and payment terms presented at the time of purchase. All prices are subject to change with notice.

5.2 Billing

• Payment is due at the time of purchase unless otherwise specified
• We accept various payment methods as displayed on our platform
• You authorize us to charge your selected payment method
• All fees are non-refundable unless otherwise stated

5.3 Taxes

Prices do not include applicable taxes unless stated otherwise. You are responsible for paying all applicable taxes related to your use of our services.

6. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, are the exclusive property of Travel SIM Limited or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

8. Disclaimers and Limitations of Liability

8.1 Service Availability

We strive to provide reliable services but do not guarantee uninterrupted, secure, or error-free operation. Services are provided "as is" and "as available" without warranties of any kind.

8.2 Third-Party Services

Our services rely on third-party network providers. We are not responsible for the quality, availability, or coverage of third-party networks.

8.3 Limitation of Liability

To the maximum extent permitted by law, Travel SIM Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

9. Indemnification

You agree to indemnify, defend, and hold harmless Travel SIM Limited, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising from your use of our services or violation of these Terms.

10. Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without regard to its conflict of law provisions.

11.2 Dispute Resolution

Any dispute arising from or relating to these Terms or our services shall be resolved through binding arbitration in Hong Kong in accordance with the rules of the Hong Kong International Arbitration Centre.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our services, constitute the entire agreement between you and Travel SIM Limited concerning our services.

15. Contact Information

For questions about these Terms, please contact us at: