Privacy Policy

1. Introduction

Travel SIM Limited ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Government-issued identification (when required by law)
• Business information (company name, business address, VAT number)

2.2 Usage Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Network usage (data consumption, connection locations)
• Location information (when you grant permission)

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To process transactions and send related information
• To communicate with you about services, updates, and promotional offers
• To provide customer support and respond to inquiries
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and regulatory requirements
• To improve our services and develop new features

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Network Partners: With telecommunications partners to provide connectivity services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices

6. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Restriction: Request limitation of processing

7. International Data Transfers

As a Hong Kong-based company serving global customers, we may transfer your data to countries outside of Hong Kong. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions or concerns about this privacy policy, please contact us at:

13. GDPR Compliance

For European Union residents, we comply with the General Data Protection Regulation (GDPR). Our lawful bases for processing include consent, contract fulfillment, legal obligations, and legitimate interests.